We deliver AI powered, crowdsourced customer experiences

Trust in your customers and turn them into your biggest assets with our technology

The SmartCrowd™ platform

Four simple steps to transform your customer experience

 

Invite your crowd

Invite people who really know your product to join the SmartCrowd™ platform. Our unique digital onboarding process checks their knowledge, language skills and passion for your brand. Within hours you have a powerful crowd of experts, available 24 hours a day, in any language.

Connect your crowd

Using simple APIs connect SmartCrowd to your existing digital channels or CRM system. Or simply deploy Limitless Live Messenger, our messaging tool, on any of your webpages or app in no time.

Optimise your crowd

Our SmartAI™ engine classifies each task to either deliver the perfect automated response or route it to the best expert for a fast and satisfying experience. SmartCrowd™ monitors and refines the quality of responses through algorithms, customer ratings and peer reviews so your customer experience keeps getting better.

Reward your crowd

Experts are rewarded for every task they complete in your local currency. Dynamic pricing takes into account the difficulty of a task, time of day, customer demand and more, so you always have the right resources on hand.

Why it works

Reduce cost to serve and enhance customer experience

Improve cost of acquisition and engagement

Boost customer retention and revenue per user

Access new talent pools and create agility 24/7

One platform
Four ways to use it

A brand expert answering a customer's query.

CrowdAdviseTM

ACQUIRE: Improve your marketing performance and reduce acquisition costs. Help customers who click on your digital ads access real time reviews and feedback from users they trust.

A customer and brand expert communicating through crowdsourcing.

CrowdCoachTM

RETAIN: Increase retention and revenue per user by rewarding your biggest fans for helping new or less experienced customers get the most from your products.

A customer asking a question to our 3 brand experts.

CrowdFeedbackTM

INNOVATE: Make smarter decisions by relying on instant customer feedback. Test new products and services, refine customer journeys and reduce needless contact into call centres.

2 customers being connected through crowdsourcing.

CrowdServiceTM

SUPPORT: Respond faster, reduce cost-to-serve and improve customer experience by building a crowd of product experts to work alongside your contact centre. Provide the personal touch, 24/7, in any language.

Clients

See who we work with and how we’re transforming their customers’ experience.

 

See more clients

Awards

Limitless Technology's 2018 Engage Awards Winner badge. Limitless Technology's Deloitte Fast 50 Winner UK badge. Limitless Technologies European Contact Centres and Customer Service Awards 2017 winners badge.

Partners

Limitless Technology partner, Deloitte's logo. Limitless Technology partner, PwC's logo. Ernst and Young's logo - a Limitless partner.
Contact the team