GigCX platform powered by AI

Empowering people to earn money for providing brilliant customer service for brands they love

Covid-19: help from Limitless

Enable your employees to work from home securely. Plus tap into gig talent pools to deal with unplanned demand.

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The SmartCrowd™ platform

Four simple steps to transform your customer experience

 

An example of how our experts answer practice customer queries to become an expert.
A list of all the platforms SmartCrowd can be integrated into, including Salesforce and Zendesk.
A customer query about billing being solved by our experts and rated well.
An example of the Limitless app dashboard showing money earned by the expert, and the queries they need to answer.

Invite your crowd

Invite people who really know your product to join the SmartCrowd™ platform. Our unique digital onboarding process checks their knowledge, language skills and passion for your brand. Within hours you have a powerful crowd of experts, available 24 hours a day, in any language.

An example of how our experts answer practice customer queries to become an expert.

Connect your crowd

Using simple APIs connect SmartCrowd to your existing digital channels or CRM system. Or simply deploy Limitless Live Messenger, our messaging tool, on any of your webpages or app in no time.

A list of all the platforms SmartCrowd can be integrated into, including Salesforce and Zendesk.

Optimise your crowd

Our SmartAI™ engine classifies each task to either deliver the perfect automated response or route it to the best expert for a fast and satisfying experience. SmartCrowd™ monitors and refines the quality of responses through algorithms, customer ratings and peer reviews so your customer experience keeps getting better.

A customer query about billing being solved by our experts and rated well.

Reward your crowd

Experts are rewarded for every task they complete in your local currency. Dynamic pricing takes into account the difficulty of a task, time of day, customer demand and more, so you always have the right resources on hand.

An example of the Limitless app dashboard showing money earned by the expert, and the queries they need to answer.

Why it works

Reduce cost to serve and enhance customer experience

Improve cost of acquisition and engagement

Boost customer retention and revenue per user

Access new talent pools and create agility 24/7

One platform, four ways to use it

Find out how SmartCrowd™ can help you deliver amazing customer experiences throughout the customer lifecycle

2 brand experts linking to customer queries through our crowdsourced app.

CrowdService™

Leverage the passion and product knowledge of your customers

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Clients

See who we work with and how we’re transforming their customers’ experience.

 

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Awards

Limitless Technology's 2018 Engage Awards Winner badge. Limitless Technology's Deloitte Fast 50 Winner UK badge. Limitless Technologies European Contact Centres and Customer Service Awards 2017 winners badge. 2019 Customer Contact Week Excellence Awards - Disruptive Technology of the Year - Runner Up.

Partners

Limitless Technology partner, Deloitte's logo. Limitless Technology partner, PwC's logo. Ernst and Young's logo - a Limitless partner.