Join Limitless

Our mission is to empower anyone on the planet to earn money for providing brilliant customer service for brands they love.

We’re building the best user experiences in the world

Everything we do comes from the heart. We are open and straightforward. Together we can achieve great things. We’re all about growth, but not just profit. We continue to learn and improve to make ourselves and our clients more successful. We’re always looking to push ourselves to craft ingenious solutions. Everyone has the freedom to make a difference and be their best self. We don't have pointless processes – we keep things simple and move at a fast pace.

Open Positions

Finance Officer - part time

Finance Officer Responsible for all day to day finance functions to include Sales ledger, Purchase Ledger, payroll and reporting - along with a host of other tasks

Finance Officer

You will manage the finance systems and processes for the organisation and as such will be

responsible for day-to-day accounting functions, creating payments, overseeing payroll.

Reporting to: FD

Work: Part Time 20 hrs per week

Location: Central London/Hybrid Working

Salary: **Competitive Pro-rata dependant on exp

Limitless is a venture backed business transforming the way customer service is delivered by the

world’s biggest companies. Our SmartCrowd platform utilises the gig-economy to enable

organisations to harness expert product users to help customers on-demand. Our clients include

Unilever and Microsoft.

Who you are:

You are a competent finance team member who knows how to manage the day-to-day finances for a technology company. You will be keen to continue your professional development within a small but fast-growing start-up.

You relish working with a small team and enjoy managing customer and supplier transactions and

interactions and ensuring that processes are efficient, effective, and adhered to.

What you will do:

• Ensure all-the-day to day transactions for the company are promptly and accurately

recorded in the accounting system for both the UK entity and the US entity

• Keep an eye on the debtor book and chase debts to ensure dso targets are met and any

issues are dealt with promptly

• Work with sales and account management team to ensure timely billing of invoices and

accurate recording of revenues

What you will need

• Part Qualified or QBE

• 5+ years general accounting experience

• Knowledge of Accounts Payable, Accounts Receivable, General Ledger, Cash book and VAT

• Experienced in using the Xero accounting package

• Strong Excel skills

• Strong written and verbal communication and problem-solving skills; able to interact and

collaborate with a wide range of people both in and outside of Accounts

• A high degree of professionalism, sound judgement and discretion in contacts with

management and outside organisations.

• Proactive self-starter, who can work remotely as well as in the office

• Positive attitude to seek solutions in your work and create a friendly environment in the office.

• Patient and flexible when dealing with colleagues and suppliers

• Ability to actively listen and demonstrate empathy and self-awareness

• Self-motivated, proactive, and ability to stay calm under pressure

• Honest and trustworthy

Why join us?

  • Hybrid working – We are fully supportive of remote working and also enjoy coming together as a team in our central London office. Simply choose what works best for you and your family
  • Part Time - Flexible working options available for all roles
  • Be Well Fed & Watered - Lunch and company drinks once a month
  • Quarterly Socials - Celebrate our achievements with your colleagues doing all sorts of fun things arranged by our Culture Club social committee
  • Limitless Refresh - 2 day annual company wellbeing shut down to allow everyone to recharge and refresh  
  • Community Time – 2 days per year for you to take time out and support your local community
  • Competitive Salary – Of course!
  • Opportunities for progression in a fast-growing company that is defining GigCX


Be London based, have a competitive salary and the opportunity to progress quickly.

Build something amazing and be part of a passionate and ambitious team that YOU will help define.

Location: UK | Department: Finance | Closing Date: 10th December 2022

Senior Platform Engineer

Senior Platform Engineer

Why join Limitless?

At Limitless, we’re shaping the future of customer experience with our world leading GigCX platform. Do you want to join a fast growing, London based tech start-up that is transforming the customer service and customer engagement industries? A company with global aspirations that has already rolled out in 21 countries and is supporting clients such as Unilever, eBay, Samsung and Sony.

Role Brief

We are seeking a UK based Senior Platform Engineer to help deliver the roadmap for our GigCX platform reporting to our Director of Engineering. You will be joining a team which has a track record of rolling out high quality, performant software, and your focus will be to continue on this trajectory, bringing your own experience, expertise, delivery focus and creativity to accelerate our roadmap.


Employee Benefits

  • Hybrid working. We are fully supportive of remote working and also enjoy coming together as a team in our central London office. Simply choose what works best for you and your family
  • Flexible working options available for all roles
  • Be Well Fed & Watered - Lunch and company drinks once a month
  • Quarterly Socials - Celebrate our achievements with your colleagues doing all sorts of fun things arranged by our Culture Club social
    committee
  • Limitless Refresh - 2 day annual company wellbeing shut down to allow everyone to recharge and refresh
  • Community Time - 2 days per year for you to take time out and support your local community
  • Opportunities for progression in a fast-growing company that is defining GigCX
  • Annual conference budget
  • Access to Udemy business for training


We are looking for someone with at least 6 years experience covering the following core skills:

  • JavaScript (ES2020+) / node.js
  • AWS Lambda / PostgreSQL (Aurora) / AWS DynamoDB / AWS S3 / AWS CloudFront / AWS API Gateway / AWS Step Functions
  • Experience with CI/CD and be comfortable with all tools that support DevOps
  • API design
  • Extensive experience developing commercial products
  • Extensive experience delivering in an Agile environment
  • Extensive knowledge of end-to-end software lifecycles and methodologies, including go-live events and long term maintenance

Desirable:

  • Serverless framework
  • Advanced PLSQL
  • Go


What is the day-to-day role?

  • Hands on coding, developing new features for our serverless GigCX platform
  • Programming well-designed, testable, efficient code
  • Troubleshooting, debugging and upgrading the existing platform
  • Leading the development and maintenance whilst continuously improving coding standards
  • Ensuring feature development includes and adheres to best practice security standards and operational concern with the appropriate documentation in place
  • Delivering within an Agile framework, ensuring the on-time completion of development tickets to high standard of quality
  • Ensures compliance with Limitless Information Management System, Security & Data Policies and Procedures while performing duties
  • Our development team is divided between the UK and India, and therefore there will be a need for you to travel periodically to India for a few days at a time
  • Work with our:
    • Product Manager to understand business requirements
    • Technical Architects to solution requirements and shape our technology in line with our vision
    • Quality Manager to ensure software quality
    • Delivery Manager to ensure on-time delivery and continuous improvement to our build pipeline and methods
    • Junior Engineers to coach and improve the overall experience of the team

The ideal candidate will:

  • Be UK based
  • Have the confidence to own the development of new features, ensuring quality and high delivery standards
  • Display an analytical mindset with structural/logical thinking
  • Be passionate about delivering on-time, quality software to market
  • Be able to create great working relationships with people within Product Engineering and beyond
  • Have creative curiosity and enjoy the potential to invent new and better ways to do things
  • Enjoy working independently and can proactively engage the rest of the organisation to achieve their goals
  • Will enjoy rolling their sleeves up and working as a team to deliver quality products


Location: UK | Department: Engineering | Salary: 70,000 to 85,000 | Closing Date: 9th December 2022

Service Centre Operations Manager

The role requires you to manage the day-to-workflows that deliver on our client and internal KPIs. You will proactively drive continuous improvement of all services and the Limitless solution deployment making sure that your stakeholders have everything they need to reach their goals. You thrive in delivering in a multi-dimensional and unique operational environment because you love CX, technology and being a ground-breaker.

What are the highlights?

Job Title

Service Centre Operations Manager

Reporting to

Service Centre Director

Status

Full-time

Region

Prague (Remote) with the ability to travel internationally

What do we need?

 

The role requires you to manage the day-to-workflows that deliver on our client and internal KPIs. You will proactively drive continuous improvement of all services and the Limitless solution deployment making sure that your stakeholders have everything they need to reach their goals. You thrive in delivering in a multi-dimensional and unique operational environment because you love CX, technology and being a ground-breaker.


Key aspects of the role are:

  • Proactively seek to drive and uplift performance through existing, as well as creating innovative delivery frameworks, targeting evergreen KPIs to support the expansion of services.
  • Build strong and trusted relationships with all stakeholders, working in partnership with various internal teams to drive continuous improvement in Platform and Process outcomes.
  • Work with the Service Centre Director to strategize, plan and execute day-to-day day work-flows of the Service Centre.
  • Align the Limitless delivery capability to the Client Account strategic customer experience goals and objectives.

     

    So, what will you do?

  • GigCX Operational Excellence. You will blend your operational know-how with the uniqueness of the Limitless GigCX delivery model, ensuring a consistent focus on and achievement of KPIs through a high-touch focus on the accounts within your service centre.
  • Do more. You will proactively seek to add value to outcomes ensuring the platform is configured to maximise key service levels such as quality and resolution rates. 
  • Stay ahead of the game. You will assess results and trends to prevent and address any under-performance whilst working with the wider teams to adjust workflows, and identify and advocate for new platform features.
  • Love the tech: You will develop and maintain an in-depth understanding of the Limitless GigCX platform, its features and how to deploy it for the success of your service centre.
  • Build knowledge. You will develop a deep understanding of your client’s operational processes and the knowledge required to provide brilliant GigCX. 
  • Love communicating. You will present performance information, progress and recommendations through regular internal and external service reviews.
  • Be a people person. You will develop relationships of openness and trust to allow a better understanding of your stakeholder’s requirements and a shared understanding of how you can add value.
  • Think of the big picture. You will ensure that engagement, communication and development strategies are aligned, and focused on delivery excellence.

    So what do you need to do in this role? 

    You will be highly analytical, resilient, self-motivated and resourceful. Not only will you have high levels of emotional intelligence to manage varying stakeholder profiles, you will also be passionate about Limitless’ vision and mission and how it translates to Experts and teammates.

  • Excellent communication skills with demonstrable leadership capacity, underpinned by a passion for delivering outcomes and motivating teammates along the way.
  • Over 3 years experience in operational contact centre leadership, with primary accountability for service outcomes, ideally with an outsourcer.
  • Excellent knowledge of 'Excel' and ‘Powerpoint’.
  • Demonstrable statistical skills for analysis of performance, trend data and generation of associated strategies for maintenance or course correction
  • Hands-on experience with WFM and QA best practices and processes
  • Acute time management skills, with the ability to make quick and effective decisions whilst balancing competing priorities.
  • Working knowledge of operational financial and budgetary practices
  • An adaptable and tenacious outlook -  happiest with a hands-on approach managing remote resources and able to support stakeholders across varying time-zones when required.

 Most importantly, we want to have someone join the team that can work hard and have fun doing it!

Location: Hybrid | Department: Client Service | Salary: Dependant on location and experience | Closing Date: 31st January 2023

Insights & Platform Optimisation Lead

With a passion for data, interpretation and continuous improvement, you will have demonstrable experience with applying advanced analytics to a variety of multifaceted business situations and complex challenges. You can efficiently and effectively uncover critical insights and advise stakeholders on recommendations to drive improved outcomes.

What are the highlights?

Job Title

Delivery Insights & Optimisation Lead

Reporting to

Service Centre Director

Status

Full time

Region

UK (Hybrid – 2 days in London Office) / Czech Republic (Remote)

 

What do we need?

 

With a passion for data, interpretation and continuous improvement, you will have demonstrable experience with applying advanced analytics to a variety of multifaceted business situations and complex challenges. You can efficiently and effectively uncover critical insights and advise stakeholders on recommendations to drive improved outcomes.

 In summary, you will;

  • Drive the “Insights” strategy and execution for the Service Delivery function by enhancing the ‘story-telling’ collateral used to present service outcomes and opportunities to stakeholders
  • Use data and service outcomes to optimise platform configurations
  • Uncover and work with the Product Managers and Service Owners to create and help prioritise platform features to drive better service outcomes
  • Build strong and trusted relationships with multiple stakeholders across operations and ‘IT’ and external stakeholders
  • Align the Limitless delivery capability (provided by the Service Center) to the client’s strategic customer experience goals and objectives

    So, what will you do?

  • Build the capability: You will work with key service stakeholders to define, design and deliver an ‘insights’ capability with the service delivery eco-system.
  • Love the tech: You will develop and maintain an in-depth understanding of the Limitless GigCX platform, and its features and proactively seek to add value to deployments by ensuring the platform is configured to maximise KPIs, especially quality and resolution rates. 
  • Stay ahead of the game. You will use outcomes and the associated data to help our teams proactively prevent problems, deliver green KPIs and ultimately enable the expansion of services
  • Build knowledge. You will develop a deep understanding of our client’s operational processes and the knowledge required to provide brilliant GigCX. 
  • Love communicating. You will develop open relationships, present performance outcomes and learnings in an easy-to-consume methodology through regular internal service reviews and engage with Sales, Solutions, Service and Tech teams. 
  • Think of the big picture. Ensure that the recommendations you make are aligned with the broader account, service, platform and business strategy

    So what do you need to do in this role? 

    The ideal candidate will be curious,  highly analytical, self-motivated and resourceful. They will also be passionate about Limitless’ vision and mission.

  • Qualification in Computer Information Science, Data Analytics or Data Science
  • 2years+ in a Data Analyst/Science or equivalent type role
  • 2years+ Advanced SQL & Excel skills
  • 2years+ of working experience with any SQL database and analytics platform- ideally PowerBI or Tableau
  • Data visualisations, report/dashboard generation and presentation skills
  • Planning/Project management from conception to delivery
  • Excellent English communication skills – written and verbal
  • Demonstrable experience in identifying and solving business challenges
  • Ideally Database design, Data Governance, Business intelligence, and Risk management.
  • Ideally Jira/Confluence experience
  • Ideally having worked in operations or technical CX environment/team

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Hybrid | Department: Client Service | Salary: Dependant on Location and Experience | Closing Date: 31st January 2023

We're in the top 50 UK SaaS companies to work for

Based in the heart of London, less than 5 minutes walk from Waterloo station, we’re a team of just over 50 people creating best in class customer experience.

Do you offer internships, work experience or placements?

Not right now. We’re growing super fast and don’t have the time we'd want to make it an amazing experience, but we'd love to in the future!

Do you keep past candidates' applications for future openings?

It's best to keep your eye on our careers page and submit a new application for any roles which you’re interested in. Our system logs all the applications we receive, so we can keep candidates in mind for any other roles!

I saw a role recently but can't find it anymore, can I still apply?

If a role isn't on our website it means unfortunately we're no longer accepting applications for the position.

Do you have a graduate scheme?

We don't run a graduate scheme at the moment but some of our roles could be a great fit for those just out of university. Have a read through our job descriptions above to find out more!

Can I apply by email?

We don't accept email applications. If there's a role which interests you please submit an application via the relevant job description.

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You can find all the information you need on how we store and process your data in our Candidate Privacy Notice.

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