Join Limitless

Our mission is to empower anyone on the planet to earn money for providing brilliant customer service for brands they love.

We’re building the best user experiences in the world

Everything we do comes from the heart. We are open and straightforward. Together we can achieve great things. We’re all about growth, but not just profit. We continue to learn and improve to make ourselves and our clients more successful. We’re always looking to push ourselves to craft ingenious solutions. Everyone has the freedom to make a difference and be their best self. We don't have pointless processes – we keep things simple and move at a fast pace.

Open Positions

Insights & Platform Optimisation Lead

With a passion for data, interpretation and continuous improvement, you will have demonstrable experience with applying advanced analytics to a variety of multifaceted business situations and complex challenges. You can efficiently and effectively uncover critical insights and advise stakeholders on recommendations to drive improved outcomes.

What are the highlights?

Job Title

Delivery Insights & Optimisation Lead

Reporting to

Service Centre Director

Status

Full time

Region

UK (Hybrid – 2 days in London Office) / Czech Republic (Remote)

 

What do we need?

 

With a passion for data, interpretation and continuous improvement, you will have demonstrable experience with applying advanced analytics to a variety of multifaceted business situations and complex challenges. You can efficiently and effectively uncover critical insights and advise stakeholders on recommendations to drive improved outcomes.

 In summary, you will;

  • Drive the “Insights” strategy and execution for the Service Delivery function by enhancing the ‘story-telling’ collateral used to present service outcomes and opportunities to stakeholders
  • Use data and service outcomes to optimise platform configurations
  • Uncover and work with the Product Managers and Service Owners to create and help prioritise platform features to drive better service outcomes
  • Build strong and trusted relationships with multiple stakeholders across operations and ‘IT’ and external stakeholders
  • Align the Limitless delivery capability (provided by the Service Center) to the client’s strategic customer experience goals and objectives

    So, what will you do?

  • Build the capability: You will work with key service stakeholders to define, design and deliver an ‘insights’ capability with the service delivery eco-system.
  • Love the tech: You will develop and maintain an in-depth understanding of the Limitless GigCX platform, and its features and proactively seek to add value to deployments by ensuring the platform is configured to maximise KPIs, especially quality and resolution rates. 
  • Stay ahead of the game. You will use outcomes and the associated data to help our teams proactively prevent problems, deliver green KPIs and ultimately enable the expansion of services
  • Build knowledge. You will develop a deep understanding of our client’s operational processes and the knowledge required to provide brilliant GigCX. 
  • Love communicating. You will develop open relationships, present performance outcomes and learnings in an easy-to-consume methodology through regular internal service reviews and engage with Sales, Solutions, Service and Tech teams. 
  • Think of the big picture. Ensure that the recommendations you make are aligned with the broader account, service, platform and business strategy

    So what do you need to do in this role? 

    The ideal candidate will be curious,  highly analytical, self-motivated and resourceful. They will also be passionate about Limitless’ vision and mission.

  • Qualification in Computer Information Science, Data Analytics or Data Science
  • 2years+ in a Data Analyst/Science or equivalent type role
  • 2years+ Advanced SQL & Excel skills
  • 2years+ of working experience with any SQL database and analytics platform- ideally PowerBI or Tableau
  • Data visualisations, report/dashboard generation and presentation skills
  • Planning/Project management from conception to delivery
  • Excellent English communication skills – written and verbal
  • Demonstrable experience in identifying and solving business challenges
  • Ideally Database design, Data Governance, Business intelligence, and Risk management.
  • Ideally Jira/Confluence experience
  • Ideally having worked in operations or technical CX environment/team

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Hybrid | Department: Client Service | Salary: Dependant on Location and Experience | Closing Date: 31st March 2023

Client Services Manager

Client Services Manager US or Canada

Limitless is a game changing venture backed business transforming the way customer service is delivered by the world’s biggest companies.

Our GigCX platform utilises the gig-economy & AI to enable organisations to harness expert product users to help customers on-demand.  Our clients include some of the biggest and best in the world, such as Sony Playstation, HP, Dell, Microsoft and eBay. 

We are creating and defining the GigCX market and are looking for creative and positively disruptive minded individuals to join our awesome team to help fuel our limitless growth.   

What makes Limitless different?

Vacation is a must – We insist you take 20 days’ vacation per year plus public holidays.

Wellbeing matters – An additional 2 days annual company shut down in  August to allow everyone to recharge and refresh  (we call it Limitless Refresh)

Long summer weekends – Half day Fridays through all of August because those long weekends are a dream

Hybrid working – We are fully supportive of remote working and also enjoy coming together as a team as frequently as we can. Simply choose what works best for you and your family

Part time if you want to - Flexible working options available for all roles

Company collaboration  – Annual company get togethers in Europe or US

Let’s have a social life - Celebrate our achievements packed with fun activities arranged by our Culture Club social committee

It’s Community time – 2 days per year for you to take time out and support your local community

All this with Limitless opportunities - progress in a fast-growing company that is defining GigCX

What are the highlights?


Job Title

Client Services Manager

Reporting to

Client Services Director

Team

Customer Success

Status

Full time or Part Time

Region

North America (US or Canada) Remote


What do we need?

The role is a key role in our business acting as the primary interface between customer stakeholders and our operational Service Centre. The role will require you to proactively drive continuous improvement of all services in delivery, ensuring that our customers have everything they need to reach deliver their objectives from partnering with Limitless. We are looking for someone who has an operational background, loves being client facing and thrives in a fast-paced company that it is growing quickly. This is a great opportunity for someone who loves CX, technology and interacting with people.

 Key aspects of the role are:

  • Proactively manage client relationships on a day-to-day basis, ensuring they get value from the GigCX platform and GigCX Expert Managed Services
  • Build strong and trusted relationships with multiple client stakeholders across operations, quality, technical and planning teams.
  • Align the Limitless delivery capability (provided by the Service Center) to the client’s strategic customer experience goals and objectives

So, what will you do in the role?

  • Understand contact center operations. You will ensure that our freelancer based GigCX service is being delivered to the performance and insight standards that the client has bought in to. Key activities will be analyzing SLA/KPI performance v targets, ensuring insights are produced & delivered to timescales agreed with the client, supporting key governance sessions, leading customer discussions on performance, producing key content to support customer meeting. In addition to these operational aspects of the role, the Client Services Manager will work with finance and colleagues to assess revenue delivery performance and regular revenue forecasting to support wider business forecasting activity.
  • Help clients do more. You will pro-actively seek to add value to clients ensuring the Limitless GigCX platform is configured to maximise service levels, resolution rates and revenue delivery.
  • Stay ahead of the game. You will alert relevant teams internally to prevent & address any under-performance of expected service levels.
  • Love the tech: You will develop and maintain an in depth understanding of the Limitless GigCX platform, its features and how to deploy it for the success of your clients
  • Build knowledge. You will develop a deep understanding of your clients’ operational customer service processes and knowledge required to provide brilliant GigCX.
  • Love communicating. You will present performance information through regular internal service reviews and engage with Sales, Solutions and Tech teams.
  • Be a people person. You will develop relationships of openness and trust to allow a better understanding of your stakeholder’s requirements and a shared understanding of how Limitless can add value to our clients.
  • Think of the big picture. Ensure that engagement, communication and development strategies are aligned with the account and sales team’s growth strategies.

So, what do you need to do this role? 

The ideal candidate will be highly analytical, self-motivated and resourceful, and have high emotional intelligence. They will also be passionate about Limitless’ vision and mission.

  • >3 years’ experience in a operational management level in enterprise customer service / contact center delivery role
  • Proficiency working with new tools and technology
  • Experience with primary accountability for the successful delivery of services
  • Comfortable being out front and have proven ability to influence others
  • Willing to participate as part of an agile multi-functional team as a true team player
  • Adaptable - stakeholders are global, so you need to be flexible to working with people across different time zones
  • Able to prioritize and work effectively under pressure
  • Be a tenacious problem solver with a hands-on style and the ability to adapt in a dynamic, constantly changing and exciting environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Remote US | Department: Client Success | Salary: $70k-$85k dependent on experience | Closing Date: 28th February 2023

Client Services Director

Client Services Director UK

Limitless is a game changing venture backed business transforming the way customer service is delivered by the world’s biggest companies. 

Our GigCX platform utilises the gig-economy & AI to enable organisations to harness expert product users to help customers on-demand.  Our clients include some of the biggest and best in the world, such as Sony Playstation, HP, Dell, Microsoft and eBay. 

We are creating and defining the GigCX market and are looking for creative and positively disruptive minded individuals to join our awesome team to help fuel our limitless growth.   

What makes Limitless different?

Holidays are essential – 25 days annual holiday plus public holidays

Wellbeing matters – An additional 2 days annual company shut down in  August to allow everyone to recharge and refresh  (we call it Limitless Refresh)

Long summer weekends – Half day Fridays through all of August because those long weekends are a dream

Hybrid working – We are fully supportive of remote working and also enjoy coming together as a team as frequently as we can. Simply choose what works best for you and your family

Part time if you want to - Flexible working options available for all roles

Company collaboration  – Annual company get togethers in Europe or US

Let’s have a social life - Celebrate our achievements packed with fun activities arranged by our Culture Club social committee

It’s Community time – 2 days per year for you to take time out and support your local community

All this with Limitless opportunities - progress in a fast-growing company that is defining GigCX

What are the highlights?

Job Title

Client Services Director

Reporting to

Chief Customer Officer

Team

Customer Success

Status

Full time or Part Time

Region

UK London / UK Remote

 

What do we need?

The role is a key role in our business acting as the primary interface between customer stakeholders and our operational Service Centre. The role will require you to proactively drive continuous improvement of all services in delivery, ensuring that our customers have everything they need to reach deliver their objectives from partnering with Limitless. We are looking for someone that thrives in a fast-paced company that it is growing quickly. This is a great opportunity for someone who loves CX, technology and interacting with people.

Key aspects of the role are:

  • Proactively manage client relationships on a day-to-day basis, ensuring they get value from the GigCX platform and GigCX Expert Managed Services
  • Build strong and trusted relationships with multiple client stakeholders across operations, quality, technical and planning teams.
  • Align the Limitless delivery capability (provided by the Service Center) to the client’s strategic customer experience goals and objectives

So, what will you do in the role?

  • Understand contact center operations. You will ensure that our freelancer based GigCX service is being delivered to the performance and insight standards that the client has bought. Items like analysing SLA/KPI performance V targets, ensuring insights are produced & delivered to the timescales agreed with the client, supporting key governance sessions, leading customer discussions on performance, producing key content to support customer meeting. In addition to these operational aspects of the role, the Client Services Director will work with finance and colleagues to assess revenue delivery performance and regular revenue forecasting to support wider business forecasting activity.
  • Help clients do more. You will pro-actively seek to add value to clients ensuring the platform is configured to maximise service levels, resolution rates and revenue delivery.
  • Stay ahead of the game. You will alert relevant teams internally to prevent & address any under-performance of expected service levels.
  • Love the tech: You will develop and maintain an in depth understanding of the Limitless GigCX platform, its features and how to deploy it for the success of your clients
  • Build knowledge. You will develop a deep understanding of your clients’ operational processes and knowledge required to provide brilliant GigCX.
  • Love communicating. You will present performance information through regular internal service reviews and engage with Sales, Solutions and Tech teams.
  • Be a people person. You will develop relationships of openness and trust to allow a better understanding of your stakeholder’s requirements and a shared understanding of how Limitless can add value to our clients.
  • Think of the big picture. Ensure that engagement, communication and development strategies are aligned with the account and sales team’s growth strategies.

So, what do you need to do this role? 

The ideal candidate will be highly analytical, self-motivated and resourceful, and have high emotional intelligence. They will also be passionate about Limitless’ vision and mission.


  • >5 years’ experience in a senior management level in enterprise customer service / contact center delivery role
  • Proficiency working with new tools and technology
  • Experience with primary accountability for the successful delivery of services
  • Comfortable being out front and have proven ability to influence others
  • Willing to participate as part of an agile multi-functional team as a true team player
  • Adaptable - stakeholders are global, so you need to be flexible to working with people across different time zones
  • Able to prioritize and work effectively under pressure
  • Be a tenacious problem solver with a hands-on style and the ability to adapt in a dynamic, constantly changing and exciting environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: UK | Department: Client Service | Closing Date: 28th February 2023

We're in the top 50 UK SaaS companies to work for

Based in the heart of London, less than 5 minutes walk from Waterloo station, we’re a team of just over 50 people creating best in class customer experience.

Do you offer internships, work experience or placements?

Not right now. We’re growing super fast and don’t have the time we'd want to make it an amazing experience, but we'd love to in the future!

Do you keep past candidates' applications for future openings?

It's best to keep your eye on our careers page and submit a new application for any roles which you’re interested in. Our system logs all the applications we receive, so we can keep candidates in mind for any other roles!

I saw a role recently but can't find it anymore, can I still apply?

If a role isn't on our website it means unfortunately we're no longer accepting applications for the position.

Do you have a graduate scheme?

We don't run a graduate scheme at the moment but some of our roles could be a great fit for those just out of university. Have a read through our job descriptions above to find out more!

Can I apply by email?

We don't accept email applications. If there's a role which interests you please submit an application via the relevant job description.

How do we use your data?

You can find all the information you need on how we store and process your data in our Candidate Privacy Notice.

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