Join Limitless

Our mission is to empower anyone on the planet to earn money for providing brilliant customer service for brands they love.

We’re building the best user experiences in the world

Everything we do comes from the heart. We are open and straightforward. Together we can achieve great things. We’re all about growth, but not just profit. We continue to learn and improve to make ourselves and our clients more successful. We’re always looking to push ourselves to craft ingenious solutions. Everyone has the freedom to make a difference and be their best self. We don't have pointless processes – we keep things simple and move at a fast pace.

Open Positions

Account Manager

We are scaling our Customer Success team in the US and looking for multiple Account Managers to join our passionate team working with our amazing suite of global enterprise brands.Reporting to the VP Sales, Account Director you are accountable for supporting existing clients to ensure they get value from the services and technology provided resulting in renewals and growth.

Reporting to: VP Sales, Account Director

Status: Full time

Region: US

Limitless is transforming the way customer service is delivered by the world’s biggest companies. Our SmartCrowd platform utilises the gig-economy to enable organisations to harness expert product users to help customers on-demand.  Our clients include Google, Playstation, HP, Microsoft, Unilever and eBay. “Our Mission is to empower anyone on the planet to earn money for providing brilliant customer service for brands they love.”

Role summary

We are scaling our Customer Success team in the US and looking for Account Managers to join our passionate team working with our amazing suite of global enterprise brands.

Reporting to the VP Sales, Account Director you are accountable for supporting existing clients to ensure they get value from the services and technology provided resulting in renewals and growth.

Your Responsibilities

  • Produce and maintain the Account Plans in your named enterprise accounts

  • Understand implicitly your accounts and their operations

  • Revenue Focus: Focused on renewals and securing high margin, recurring revenue and maximising committed revenues on all new contracts or purchase orders.
  • Relationships: Build strong relationships with your clients using a consultative, customer centric approach to identify where Limitless can add value.
  • Business Case: Identify business cases and use cases that will deliver an ROI for your clients
  • Contracts: Support the Account Director in the negotiation of any contracts. Ensure all internal departmental signs offs are obtained.
  • Forecasting & Reporting: Responsible for revenue forecasting accuracy
  • Become a crowd sourcing & GigCX expert - Develop your professional brand across events, social media and other industry specific functions to engage with your prospects to build trusted relationships by providing insights tailored to their specific needs and interests.
  • Compliance - Maintains compliance with all processes and policies of the Limitless Information Management System and ensures compliance with Limitless Security Policies and Procedures while performing duties.

    What we are looking for:

  • 5+ year’s Account Manager experience in full-cycle SaaS or BPO sales within the CX industry
  • Ability to engage and build relationships with senior leaders and operational teams
  • Understanding of value drivers in recurring revenue business models
  • Goal and target oriented, naturally motivated to reach goals and challenging targets
  • Experience and energy, with a can-do and will-do attitude
  • New business attitude, we are a sales led business and we are disrupting the market with new technology and a new approach which means that more traditional procurement processes may not exist, therefore you need to be able to create them yourself by identifying and building champions in your accounts who can do this for you.
  • Analytical and commercially astute with an ability prioritise to focus on tasks that will deliver the best financial return for Limitless
  • Excellent operational and analytical skills including reporting, forecasting, data analysis skills
  • Good presentation skills
  • Proactive self-starter and you inspire others with your enthusiasm
  • Belief in the Limitless mission and a passion for customer service
  • Excellent customer service skills: courteous, kind, efficient, helpful and personable
  • Level headed temperament, high emotional intelligence and judgment
  • Bias for action, appetite for hands-on work and hunger for quick learning
  • Willingness to travel weekly and overseas as required

Location: Remote US | Department: Client Service | Closing Date: 31st July 2024

We're in the top 50 UK SaaS companies to work for

Based in the heart of London, less than 5 minutes walk from Waterloo station, we’re a team of just over 50 people creating best in class customer experience.

Do you offer internships, work experience or placements?

Not right now. We’re growing super fast and don’t have the time we'd want to make it an amazing experience, but we'd love to in the future!

Do you keep past candidates' applications for future openings?

It's best to keep your eye on our careers page and submit a new application for any roles which you’re interested in. Our system logs all the applications we receive, so we can keep candidates in mind for any other roles!

I saw a role recently but can't find it anymore, can I still apply?

If a role isn't on our website it means unfortunately we're no longer accepting applications for the position.

Do you have a graduate scheme?

We don't run a graduate scheme at the moment but some of our roles could be a great fit for those just out of university. Have a read through our job descriptions above to find out more!

Can I apply by email?

We don't accept email applications. If there's a role which interests you please submit an application via the relevant job description.

How do we use your data?

You can find all the information you need on how we store and process your data in our Candidate Privacy Notice.

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