Resolve your customers' service needs
Through use of our GigCX Platform and optimization of our managed service offering, Limitless GigCX crowds can help you with all your customer support requirements
A more secure GigCX solution
To enable Experts to handle anything an Agent can, the Limitless GigCX Platform:
- Locks down Expert devices so they can securely access client systems
- Certifies and background checks Experts so they can access PII
- Combines On-demand & Scheduled Experts to meet capacity and service expectations
An enhanced GigCX Platform empowering Pro Experts
- Advanced Pro Expert verification and certification giving complete confidence of who is in the crowd
- Advanced routing and intent matching so workload is distributed efficiently between Pro Experts and Experts
- Immersive knowledge & practice environment for complex learning needs
- Integrated quality features aligned to enterprise quality standards
- Gamification reward and incentivization so Pros & Experts are fairly rewarded
Secure access to systems enables experts to do anything a contact center agent can do.
Pro ExpertsGigCX Experts are already knowledgeable about your products and services and their usage. Where they need orientation is around: Brand, channel usage, customer service best practices, workflow.
Service+Limitless provides a managed solution to ensure you get the most out of your GigCX Pro Experts. Our solution is built for your business. Service+ includes Pro Expert onboarding, advanced capacity planning & crowd health, and scheduling where relevant.
PlatformThe GigCX Platform uses built in best practices ensure a smooth process and yields the best possible results. It handles all aspects of onboarding including: Learning, knowledge testing, customer service skill.
All the benefits of GigCX AND now resolve 100% of contacts.
• Better customer connections
• Unparalleled flexibility and agility 24/7
• Variable & outcome-based pricing
• Now resolving 100% of contacts in any channel