Vinay Parmar, Customer and Digital Experience Director at National Express, explains how CrowdService is helping keep travelers onboard for the brand while boosting customer experience.
"The Expert programme is a great fit for our community – it allows our customers to share their knowledge and love of the game with other players and in turn get rewarded for providing good advice. At the same time, we’re able to drive advocacy and engage with some of our best gamers in a way we haven’t been able to before.” - Jean-Marc Codsi, General Manager Europe - Wargaming
“Timely customer feedback is critical as it accelerates our speed to market and allows us to stay ahead of the competition." - Francesca Rea – Director of Customer Service and Service Delivery – NewDay