Crowd pioneers

We work with some of the world’s largest brands to deliver AI powered, crowdsourced customer experience

See how Microsoft is using SmartCrowd

Client results

Multi-lingual crowdsourcing model supports 100+ brands in 5 global markets

Solution used:
CrowdService

eBay Seller Experts help and coach others to successfully sell their own items

Solution used:
CrowdCoach CrowdService

Helping deflect contact and improve self-serve, with on-demand, 24/7 support for Account, Billing and Subscription

Solution used:
CrowdCoach CrowdService

Sun Basket fans help and inspire other foodies

Solution used:
CrowdAdvise CrowdFeedback CrowdService

Winner of 'Best Innovation in Customer Engagement' at the Engage Awards 2018

Solution used:
CrowdService

Gig Experts helping gamers get up and running

Solution used:
CrowdCoach CrowdService

Crowd regularly flexes to handle 400%+ on-the-day peaks.

Solution used:
CrowdService

Read more
 

Vinay Parmar, Customer and Digital Experience Director at National Express, explains how CrowdService is helping keep travelers onboard for the brand while boosting customer experience.

"The Expert programme is a great fit for our community – it allows our customers to share their knowledge and love of the game with other players and in turn get rewarded for providing good advice. At the same time, we’re able to drive advocacy and engage with some of our best gamers in a way we haven’t been able to before.” -  Jean-Marc Codsi, General Manager Europe - Wargaming

Solution used:
CrowdService

“Timely customer feedback is critical as it accelerates our speed to market and allows us to stay ahead of the competition." - Francesca Rea – Director of Customer Service and Service Delivery – NewDay

Solution used:
CrowdFeedback

GigCX helping Sage’s transformation to create an iconic branded customer experience

Solution used:
CrowdService

Driving innovation through gigging

Solution used:
CrowdFeedback

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