How the evolution of GigCX is impacting the path of customer service
Each year, we survey Customer Experience (CX) leaders to identify the top trends in customer service, particularly surrounding gig-based customer service (GigCX). This year we asked 400 CX leaders a series of benchmark and trend based questions to get a snapshot of how CX leaders are viewing GigCX. The survey covers technologies, trends and associated tools and always makes for an interesting read.
Here are some of the results:
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