Transform your biggest advocates into Crowdsourced Experts
Who are the Experts?
We asked the crowd who they are, what they do, and why they do it.
They're everywhere
The Experts are an international community of talent from 34 countries and 6 continents, who speak 56 different languages. They're ready to revolutionize customer experience by enabling you to deliver trusted advice on-demand, at scale.
They’re knowledgeable
Experts are extremely knowledgeable and have the know-how to create extraordinary customer experiences. In fact, 81% are educated to an undergraduate degree or above, and 39% are at manager level or above.
They're diverse
The crowd includes full and part-time workers, full-time giggers, students, stay-at-home parents, and retirees. They include Gen Zs, Millennials, over 40s, and over 60s.
How we source Experts
Invite Experts to join your crowd. There are thousands of them with deep product knowledge and technical expertise - and many more waiting to join our platform daily.
Here's how we source them:
- We work with you to create the right Expert personas.
- Select customers who meet these personas.
- You invite them into the Limitless program via social media and email invitations.
We evaluate each potential Expert
Individuals have to meet specific requirements to qualify to become an Expert. We evaluate each individual based on their skills, language, brand and product knowledge.
Our platform makes it easy to grow and optimize your crowd
Thanks to our Limitless SmartCrowd platform, we can match Experts to your customer inquiries to provide an expert answer. It’s simple.
It’s fully compliant
Experts are vital to what we do. That's why we pledge to take care of them, protect them, and reward them fairly. Check out our Charter to see how
Meet the Experts
Watch the interviews below and hear first-hand why they love their brands and Limitless.
Bastiaan
Bastiaan is a Freelance Expert for Unilever. He’s currently a historian and freelance writer who enjoys swimming, reading, cooking and long hikes. He enjoys helping other customers and having the flexibility to work on his own schedule.
Marcia
Marcia is a Freelance Expert for eBay. As an eBay seller herself, selling home and gift items, she loves giving advice and sharing her experiences of buying and selling with others, and increasing her knowledge at the same time.
Laura
Laura is a Freelance Expert for Sage. She works part-time as an office manager for a local domiciliary care agency. She loves being an expert because she enjoys answering customer questions and learning more about the products.
Janet
Janet is a Freelance Expert for eBay. She spends her retirement making and selling pottery on eBay. She loves being an expert because she enjoys increasing her eBay knowledge and earning extra income to treat herself and donate to causes she cares about.
John
John is a Freelance Expert for the Daily Mail Group. As an expert, he enjoys spending his retirement sharing his knowledge to help other Daily Mail readers, and loves the flexibility Crowdsourcing offers and the chance to earn a little extra to enjoy in r
Renee
Renee is a Freelance Expert for Unilever. As a regular user of Unilever products, she enjoys Crowdsourcing because it makes her happy to help other people have the same incredible experience she has had. She saves her earnings to buy a home of her own som
Joanne
Joanne is a Freelance Expert for National Express. As a long-time National Express customer, she enjoys assisting other customers with their travel plans. She loves Crowdsourcing because of the flexibility of having no set schedule and working on the go.
Catherine
Catherine is a Freelance Expert for L’Oréal. She is a qualified hairdresser with 20+ years of experience and is currently a pharmacy dispenser. She loves the freedom Crowdsourcing gives her, being able to pick it up when it’s convenient for her.
Maren
Maren is a Freelance Expert for Unilever. She works full time in social sciences and loves combining her passion for food and beauty items with helping people. She enjoys answering questions and loves the challenge of finding answers to difficult question
Hear what Experts love about Limitless
Platform
The Limitless SmartCrowd platform provides everything needed to manage and optimize your crowd of Experts.
Experts
Whether it’s solving an issue with a subscription or teaching customers how to use your products, there’s nothing quite like working with someone who has hands-on experience and a passion for your brand.
Managed Solution
The Limitless SmartCrowd platform and the crowd are both managed by the team at Limitless so you can focus on your business while we focus on delivering amazing customer experiences.
Our 2024 Crowdsourced Customer
Service Report is here!
Explore our latest Crowdsourced CX report to hear how important it is to find the human interactions