Microsoft, Sun Basket, and Postmates discuss why they are big fans of gig-based customer service.
On 18th September 2019, we participated in a panel discussion with Microsoft, Postmates and Sun Basket. The chat focused on innovative, agile service models like crowdsourcing which help brands source talent easily and operate cost-effectively in a competitive environment. Watch Microsoft’s Sue Morris explain how gig-based support is improving the online customer journey for product users. Listen as Sun Basket’s Brett Frazer delves into the motivations behind freelancing and why people choose to gig. And finally, Hetal Shah from Postmates talks about how gig-based CX has improved engagement and is boosting customer advocacy for Postmates. And don’t miss Megan Neale from Limitless wrapping up with what it means to be a ‘Good Gig company’.