What is GigCX?

Gig Customer Service (or GigCX) is the term used for deploying a gig-based crowd of people to provide customer service.

Organisations can route their customer service enquiries securely from their own systems, through a GigCX platform (such as SmartCrowd™) which distributes them to a crowd of knowledgeable gig experts who can answer questions for the brands they love.

Where GigCX differs from traditional models, is it gives you access to a 24/7, agile, and motivated crowd of brand experts. This enables:

  • Increased agility – the crowd can flex with demand, reducing timeouts, and wastage and giving greater resilience during unexpected events.
  • Improved C-SAT scores – the gig experts are highly motivated and have experience of your brand leading to a more empathetic experience for the customer.
  • Reduced costs – by decreasing the amount of bricks and mortar and salaries you need to support.
  • Positive social inclusion – becoming an expert for your brand removes all unconscious bias and allows for anyone with a device to be considered, promoting diversity and inclusion.
  • Promotes environmental sustainability – by reducing dependency on physical contact centres, and the carbon emissions that come with them.

Find out more about Gig Customer Service (GigCX) using the resources below

Limitless CrowdService

Find out what GigCX is and how it can work alongside your Customer Service operation to deliver fantastic service at a lower cost to serve.

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Here’s why you should Dig the Gig!

We spoke with Microsoft, Postmates, and Sun Basket to discuss the growing importance of gig – watch the highlights here.

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A customer query being answered by one of our brand experts.

Book a tailored demo with one of our GigCX specialists to see how Limitless can help you

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