Unlocking the passion of your customers through GigCX, with Catherine Jensen
In this episode, we speak with Catherine Jensen, VP Customer Experience for Sony Interactive Entertainment, home of PlayStation.
Catherine leads post-sales support for all of the PlayStation products and services. Also leads player-to-player moderation and online safety for the PlayStation network.
In this interview, Catherine gives us a peek behind the curtain on how PlayStation came to use GigCX in their organization, which began in a very cautious way to now expanding and growing to other areas of their business.
She shares her views on the benefits of GigCX - including authentic customer interactions and flexibility - and why other organizations should consider implementing a gig model.
Episode 7: Unlocking the passion of your customers through GigCX, with Catherine Jensen
GigCX unlocks the potential of passionate people that care about my brand that can connect with people like them. It really breaks the mold from traditional contact centers or support engagements, and it enriches the potential to get authentic player-to-player support, which is important to us.