Finding the perfect fit for GigCX in the customer journey, with Sue Morris
In this episode, we speak with Sue Morris, Vice President of Users and Product Operations at Google.
Sue has an illustrious career, spanning many organizations over many territories, including Vodafone, Microsoft, Github, and Google.
In this interview, Sue dives into her CX career, shares how she views GigCX, and the approach she took to implement GigCX during her time at Microsoft and Github, and her efforts to bring it to Google as well.
She also talks about the biggest challenges affecting the CX industry, and how GigCX is solving some of those challenges.
Finally, she offers her time-tested advice for organizations looking to move all or part of the CX operations to a GigCX model.