One smart platform.
Four amazing solutions.

Harness your product experts and AI to transform customer experience

Deliver more authentic and better service on-demand

Use our solutions to create trusted crowds of product experts

CrowdAdvise

At the point of decision, your biggest fans persuade others to buy.

CrowdCoach

Let the people who know guide the people who don’t.

CrowdService

Trust your Experts to deliver exceptional customer service.

CrowdFeedback

Ask Experts to provide valuable insights, train AI algorithms or moderate content.

CrowdAdvise

Experts encourage potential buyers to commit, right when it counts

Prospects viewing online ads can message trusted brand advocates to ask questions before they buy or sign up. Positive and authentic responses help them make purchase decisions in the moment.

 

Examples

  • Car manufacturers enable people to ask existing owners about the vehicle they are considering
  • A shaving subscription company allows people to ask members about the products or fulfillment service
  • A ride-sharing marketplace looking to recruit new drivers can let them ask existing participants what it’s like to be a driver

Benefits

  • Better ad campaign engagement
  • Reduced cost-per-conversion
  • Cost effective on-demand human support 24/7
  • Better authenticity and trust means high customer satisfaction
  • Help from a local product expert who speaks your language
  • Better handle peak volumes of messages generated by campaigns

CrowdCoach

Let your Experts coach others on how to get the most from your products

Experienced Experts share their knowledge and love of the brand with others to provide a service you just can’t match with Bots or agents.

 

Examples

  • Experienced drivers help new drivers joining a ridesharing platform
  • Experienced sellers help new sellers flourish in an online marketplace
  • Experienced gamers help newbies to improve so they continue to play and subscribe

Benefits

  • Increase product or service usage by new users
  • Reduce customer churn and create more loyalty
  • Increase revenue per customer and lifetime value
  • Better customer experience through more relevant, trusted and personalised support

CrowdService

Experts provide customer service and technical support on-demand

Resolve customer service tickets quickly 24/7, in any language, for much less than you pay now. Further improve agility and savings with SmartAI to automatically respond to tickets where it makes sense.

 

Examples

  • Product or service related enquiries
  • Account or product set-up
  • Technical support
  • Guided support on ‘how to’ self-serve billing or order related queries
  • Complete secure transactions including upgrades, refunds or cancellations

Benefits

  • Reduced cost to serve by up to 50%
  • Improved customer satisfaction by 20% or more
  • Real-time response times to maintain service levels with no backlogs
  • Create more resource agility to handle peaks in demand, 24/7

CrowdFeedback

Instant feedback and insights from real users in the moment

Target customer groups to perform final-stage testing, moderate content or provide feedback on products and processes. Get authentic, verified feedback within hours, on demand, in any language, so you can make faster, better decisions.

 

Examples

  • Credit card company tests new app features, verifies content accuracy and sets mystery shopping tasks
  • FMCG company generates fast, actionable insights on new products or conducts focused research with consumers anywhere in the world
  • Software company requires us to train their AI Bot to improve its ability to provide the correct answers to customer enquiries
  • Social network requires us to moderate their content to ensure there is no political bias on their site

Benefits

  • Access skilled talent anywhere in the world and launch a programme within 24 hours
  • Generate fast, focused and cost-effective feedback and insights from any customer group
  • Test new features and processes to reduce errors that lead to needless customer service costs
  • Improve your online content and AI algorithms faster and more cost effectively

A new dimension in customer experience

Together we can make it happen

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Try it for yourself

Book a demo to see how Limitless can improve your customer service experience

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