Resources
Everything you need to know about GigCX and how to access the power of the gig economy to elevate your customer experience.
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Balancing Generative AI with the need for humans in CX, with Kate Bradley Chernis
Podcast
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In this episode, we speak with Kate Bradley Chernis, founder and CEO of Lately.AI.
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Experience Management within a GigCX Model, with Aimee Lucas
Podcast |![](/images/media/resources/Secure Access blog preview.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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Introducing Secure Access - GigCX Experts can now do anything Contact Center Agents can
News |![](/images/media/resources/Ep 19 blog image.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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Creating and sustaining a focus on customer experience, with Ian Golding
Podcast |![](/images/media/resources/AI and GigCX.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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AI and GigCX: Delivering personalized customer experiences
Article |![](/images/media/resources/Ep 18 blog image.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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How GigCX is your competitive advantage, with David Avrin
Podcast |![](/images/media/resources/megan-gigcx-expert.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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Meet Megan, GigCX Expert for eBay
Article |![](/images/media/resources/Ep 17 blog image.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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Cultivating empathy in CX, with Natalie Petouhoff
Podcast |![](/images/media/resources/evolution gigcx blog preview image.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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How the evolution of GigCX is impacting the path of customer service
Article |![](/images/media/resources/Ep 16 blog image.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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Designing a Customer-Centric Culture in a Gig Crowd, with Annette Franz
Podcast |![](/images/media/resources/csat-nps-gigcx-blog-preview.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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Improving CSAT and NPS with Gig-based Customer Experience
Article |![](/images/media/resources/ian-gigcx-expert-dell-blog.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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Meet Ian, GigCX Expert for Dell
Article |![](/images/media/resources/ep-15-blog-image-1.png?w=535&h=304&filt=greyscale&fit=crop&fm=pjpg)
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