Global gaming brand leverages the knowledge and passion of its gamers to provide multi-lingual, on-demand support

Wargaming


Highlights 

  • Gig-based customer service model fit for purpose for the gaming industry
  • Highly engaged Experts supporting popular gaming brands World of Tanks and World of Warships
  • Multilingual 24/7 support in English, German, Polish and French
  • Highly knowledgeable and zealous gamers providing world-class on-demand service

“Wargaming’s multi-player game brands command a massive following – our customers are evangelical about the games they play and their status within the gaming community. They have in-depth knowledge about game mechanics and an unmatched passion and loyalty for the brand that is frankly difficult to replicate. Which is why the Ambassador programme is a great fit for our community – it allows our customers to share their knowledge and love of the game with other players and in turn get rewarded for providing good advice. At the same time, we’re able to drive advocacy and engage with some of our best gamers in a way we haven’t been able to before.”,

Jean-Marc Codsi, General Manager Europe – Wargaming
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