Leading consumer finance company uses CrowdFeedback to create actionable insights from real-time customer feedback

NewDay

“As a business, our key focus is on delivering innovative credit products – timely customer feedback is critical as it accelerates our speed to market and allows us to stay ahead of the competition. We will continue to work with Limitless to explore new ways of capitalising on the knowledge, experience and brand passion of our customers to improve our service offerings for everyone.”

Francesca Rea – Director of Customer Service and Service Delivery – NewDay

Highlights

  • Pioneering Voice-of-Customer programme 
  • 50+ customer Experts supporting critical product testing projects
  • Real-time feedback from customer Experts creating actional insights for product development teams
  • Deployed successfully for customers of Amazon, Aqua and Opus credit card brands. 
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